Schools: Terms and Conditions

SERVICE LEVEL AGREEMENT 
The purpose of this SLA is to clarify the responsibilities of client and provider
and to establish the terms and conditions under which the service is
delivered. This will enable both parties to move forward with trust and mutual
respect for each other’s point of view.

1. CONTEXT
1.1 This agreement is made between the Governing Body of the
school (the client) and Lancashire Music Service, Lancashire
County Council (the service provider). It is not made with any
individual teacher employed by that service.
1.2 The purpose of this agreement is to regulate dealings between
the parties by setting out respective obligations relating to
performance and payment for services.

2. DESCRIPTION OF SERVICES
2.1 The range of services covered by charges to all schools is:
Instrumental and vocal tuition
Whole Class Instrumental Tuition
Curriculum Delivery
Lancashire Rocks
Singing
Workshops and Performances
Consultancy
Online Resources Recorder World
Direction of ensembles in schools
Instrumental/vocal teaching

2.2 Our tuition can be delivered in a variety of ways including; whole
class, large group, small group or individual tuition. All tuition is by
specialist instrumental teachers who take part in regular training.
2.3 The group size and the duration of lessons will be determined in
consultation with the school in partnership with the Music Service.
Large group tuition is based on 10 pupils or more in one hour
and LMS recommends that small group lessons should be of
30 minutes length with a group size of no more than four pupils.
Flexibility with this figure is desirable when there is a wide range of
standards and/or instruments to be taught in the allocated time.
Teaching time for any instrumental/vocal lesson should be no less
than 20 minutes.
2.4 All schools a minimum of 34 weeks of instrumental tuition is to be
delivered during the year unless by prior written agreement.
KS2 Whole Class Instrumental Tuition (WCIT)
This programme cannot be used as PPA cover.
2.5 For the specific purposes of the delivery of WCIT the following
terms and conditions apply.

• This programme will be planned to fit in with the school scheme
of work to support the delivery of the national curriculum.
The involvement of the music co-ordinator in the initial planning
stages is essential.
• This is a team-teaching situation and the participation of the
class teacher or music co-ordinator in the delivery of the
programme is recommended. The designated person will be
involved in planning, evaluation and follow up activities.
• This is a whole class activity involving the use of musical
instruments and a suitable teaching space is required with
access to WIFI, screen and projector linked to a sound system
is required. The school will provide storage for the instruments
loaned and supply enough music stands for use with the whole
group. All instruments will be set up and ready to play, ongoing
consumables such as reeds and strings will be the responsibility
of the school. The school may be required to provide music
stands (in consultation with the LMS teacher).

2.6 The typical delivery pattern based on a maximum of 34 children
in the classroom is usually 1 hour contact time with 15 minutes
planning/set up. There are 34 sessions over the academic year
with a minimum of 32 teaching sessions and any remaining are
used for, planning, evaluation, performances and instrument
maintenance check . Additional weeks may be purchased and a
Termly option is available.

Curriculum delivery
2.7 Lancashire Music Service can provide subject to availability a
suitably qualified class room teacher to work in schools. They will
work on a regular basis with single classes, engaging pupils in
practical music making to ensure progression and continuity in the
National Curriculum. During sessions any support staff timetabled
to be with a pupil must remain in the lesson with that pupil.
2.8 Curriculum delivery is delivered for a minimum 2 hours per
visit – this includes time for liaison with the class teacher,
the organisation of resources and reasonable breaks where
appropriate. Curriculum delivery typically follows a 38 week
delivery pattern.
Direction of Music Ensembles in School
2.9 The Music Service can provide teachers to lead ensembles in
schools
KS3 Lancashire Rocks
2.10 This programme has a practical approach towards music making
and sessions are co-delivered a teacher from Lancashire Music
service alongside a school member of staff.
Musical instruments loaned to the school as part of this
programme and equipment are the responsibility of the school.
A suitable teaching space is required with access to WIFI, screen
and projector linked to a sound system is required.
Workshops & Performances
2.11 The hall or other suitable large space will be required to deliver
the workshops/ performances. Access to WIFI and interactive
whiteboards or screen and projector linked to a sound system
may be required.
Teachers and Teaching Assistants are to be in attendance during
the workshop/performance activities.
Training & Consultancy
2.12 Training and consultancy will be delivered as per agreed with
individual schools.
IT resources
2.13 The use of IT resources is embedded throughout the teaching
delivered by Lancashire Music Service, access will be required
to the schools WIFI network for teaching, performances and
assessments.
Recorder World KS1
2.14 The resource includes 33 recorders which are the property of the
school. Additional recorders may be purchased.
The resource requires access to WIFI an interactive whiteboard or
screen and projector linked to a sound system.
The programme is designed for your KS1 teacher to deliver the
WCIT Recorder World Programme to fit in with the school scheme
work to support the delivery of the National Curriculum.

3. SERVICE STANDARDS
Lancashire Music Service Responsibilities
3.1 ALL Lancashire Music Service teachers are:
– Appropriately qualified and appointed in line with the Safer
Recruitment guidelines after interview, audition, Right to work in
the UK, Disclosure and Barring Service (DBS) enhanced checks.
– Updated with new developments through a programme
of annual training, including Child Protection, Lancashire
Safeguarding Children Board (LSCB), Child Sexual Exploitation,
and Disqualification by Association, Information Governance and
Health & Safety. This training and guidance is regularly reviewed
and updated.
3.2 Teachers employed by LMS DO NOT need to provide their full
details to schools for the Single Central Record (SCR). The only
details the school must complete on the SCR for LMS teacher(s) is
their full name – all other columns are to be filled in as LCC.
3.3 Teaching quality is monitored and evaluated by senior managers
within the Service. Responsibility for all aspects of the Quality
Assurance of LMS teachers lies with the Service, rather than with
individual schools.
3.4 All work undertaken will be in liaison with the school in order to
match its own programmes of work and assessment policy.
3.5 LMS teachers will provide regular feedback on progress and
achievement, access to the online Charanga platform and
signposting to further LMS opportunities.
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3.6 Online teaching will be via a secure platform and will comply with
safeguarding recommendations.
3.7 LMS teaching does not necessarily cover the requirements of
external graded music examinations and no specific training for such
exams is guaranteed in lessons.
3.8 The Music Service endeavours to inform schools of LMS staff
absence as quickly as possible. Every effort is made to provide
supply cover for a teacher’s absence due to longer term illness or
maternity leave. It is not always possible however to provide cover
and in such cases refunds will be made if LMS are unable to provide
a teacher.
3.9 Teaching locations and conditions should be suitable for the purpose
of music teaching. Teaching rooms should have:
Sufficient space, appropriate to the size of the teaching group.
Visual access, through a window or glass panelled door.
Chairs and tables as required.
Adequate heating, lighting and ventilation.
A clear notice describing emergency exit routes and procedures.
3.10 The school has a joint responsibility with the Music Service for the
organisation of lessons and pupils attendance. The school should
identify a named contact person, through whom the visiting teacher
can exchange information, including that on pupil attendance and
progress. Times of lessons should be known by both pupils and all
relevant school staff.
3.11 On-site responsibility for the children remains with the school, both
during normal teaching hours and out of normal teaching hours.
LMS staff are not available for break or lunch duty or to cover for
absent members of staff.
3.12 At the start of each academic year, schools should provide all visiting
LMS teachers with information on health and safety procedures. This
will include signing in and out, fire, first aid, evacuation and other
emergency procedures; lone working advice and security measures.
3.13 The LMS teachers should be told in confidence of any medical,
behavioural and academic information or other relevant issues that
may affect their pupils learning.
3.14 During the Summer Term, LMS will send details to enable requests
to be made for the following academic year. It is to the mutual
advantage of schools and Music Service that schools are asked
to submit their request by a specified date. Whilst LMS welcomes
specific requests regarding the teacher provided and the timings
of visits, schools are asked to remain as flexible as possible. Any
requested adjustments to timetables will take place from the
following September.
3.15 LMS provides a calendar of standard teaching weeks for the
academic year. Any variation to the schedule must be in agreement
with school and LMS teacher.
3.16 Annual data collation of musical engagement is a statutory
requirement by the Department for Education. This ensures the
continued subsidy of services offered by LMS. Schools are required
to provide data to LMS for subsequent reporting.
3.17 Once submitted, the service order represents a binding request
from the school for the required teaching for the academic year. Any
reduction in teaching time can only be implemented at the end of a
term, with 6 weeks notice in writing to
lancs.music@lancashire.gov.uk
3.18 Where a school passes on any element of the cost of tuition to
parents, the governing body is responsible for ensuring compliance.
3.19 The school should inform LMS immediately of any unexpected
absence of LMS staff.
Charges
3.21 The charge for weekly timetabled teaching and ensemble directing
will be based on an hourly rate. Charges for teaching will be set
to cover the cost of providing that service and do not relate to
an individual teacher. Different charges will however be made for
instrumental and class teaching, to reflect the cost of providing these
different services.
3.22 If LMS is unable to provide an agreed service, its liability is limited to
the cost of that service and the school will not be invoiced for service
not delivered.
Discontinuation of Services
3.23 Where a teacher has been introduced to a school by LMS to deliver
services and is then subsequently offered similar work by this
school on an independent basis within 12 months of the end of this
teacher’s present contract, an introduction charge of £1800 will be
applied and an invoice/ journal raised to the school.
Staff cover/absence
3.24 Every effort is made to provide supply cover for LMS teacher
absence due to longer term illness or maternity leave. Schools
will not be charged if LMS do not deliver tuition due to LMS staff
absence.
School closure
3.25 Arrangements should be made and agreed with the LMS teacher at
the beginning of each Academic Year /Term to deliver the required
amount of visits scheduled on the LMS Calendar. PLEASE CHECK
and notify the LMS office of any variation to the dates listed.
3.26 When pupils are not available for teaching due to school closures,
including adverse weather conditions, school visits, examination
periods, school INSET days etc. then the school will be charged for
the hours timetabled as Music Service staff will be available to teach
on these days.
Instrument Loan Agreement
3.27 Lancashire Music Service instruments/equipment must be entered
in the school asset register showing that they are on loan from the
Music Service.
3.28 The Music Service will meet all service and repairs due to normal
usage excluding replacement of consumables i.e. strings, reeds,
Valve oil.
3.29 Consideration of plug sockets for keyboards and electronic
instruments is the responsibility of the school.
3.30 Schools/parents will be charged the full replacement cost due to
malicious damage.
3.31 Lost instruments/equipment will be charged at full replacement cost.
3.32 Electrical equipment supplied is PAT tested. Future PAT testing is the
responsibility of the school.
3.33 Schools will be charged £25.00 or 10% of the cost whichever
is greater for the repairs or replacement costs due to accidental
damage.
3.34 A charge of £50.00 will be made to any school that refuses the
scheduled delivery of instruments.
Billing and Payment Method
3.35 Charges for all activities/services will be payable in retrospect at the
end of each term.

4. CANCELLATION
4.1 This Service Level Agreement will run for the current academic
year unless varied by agreement between the parties. A school can
terminate this agreement by giving 12 weeks’ notice in writing to the
Head of Music Service.
4.2 Any schools who do not give the required notice will be charged at
the rate of £25.00 per hour cancelled..

5. CUSTOMER CARE
5.1 If any aspect of the service causes dissatisfaction this should be
notified to the Head of Service as soon as possible so that actions to
rectify the situation can be taken.
5.2 Any request for a change of teacher should be notified to the Head
of Service and will be investigated by a senior manager over a
maximum period of four working weeks.
5.3 Customers who feel they have not received an adequate response
from the Head of Service may appeal in writing to: Steve Lloyd
Interim Head of Cultural Services steve.lloyd@lancashire.gov.uk
5.4 If mutual confidence in the continuation of this Service Level
Agreement cannot be restored, it may be terminated by twelve
weeks’ notice in writing.
5.5 Responses to urgent requests will be made within one working day.
It will be the responsibility of the school, in making the initial contact
to explain the urgency for the response. These should be sent to
lancs.music@lancashire.gov.uk
5.6 Non urgent requests will be dealt with within one week, or as agreed
with the school.
5.7 Monitoring of all work and quality assurance is a continuous process
undertaken by the Music Service in partnership with the school.
5.8 During each academic year there will be an annual school survey to
review performance of the service.
5.9 The Music Service may undertake other forms of evaluation.
5.10 All matters arising from this agreement should be referred to:

Tim Rogers, Head of Service
Lancashire Music Service
lancs.music@lancashire.gov.uk